Quality Assurance Services Provided By Our Trusted Partner...

United Communication Solutions, LLC has partnered with the Denise Amber Lee Foundation to bring agencies the best Quality Assurance services the market has to offer.

The Denise Amber Lee Foundation offers trained professionals capable of assisting with quality assurance of any phone or radio protocols. Additionally, we can assist you with policy development to create a concrete foundation for you to complete your Quality Assurance.

We will build your agency a 3rd party call review program where we provide trained Quality Assurance Evaluators (QAE) to perform detailed reviews on your behalf.

3rd Party Quality Assurance

Together with the Denise Amber Lee Foundation, we can offer top notch professionals trained in your protocols that can perform 3rd party call review on behalf of your agency. Each review is completed by a trained Quality Assurance Evaluators (QAE) and you receive detailed reviews of each call.

QA & QI Program Development

Are you attempting to build your own Quality Assurance/Quality Improvement program within your agency but need help with the details? We can help! Together with the Denise Amber Lee Foundation, we can offer assistance provided by our experienced Quality Assurance Evaluators (QAE) and policy developers to ensure your program is successful.

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.

WILLIAM A. FOSTER, attributed, Igniting the Spirit at Work: Daily Reflections

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Why Is Quality Assurance Important?

Quality Assurance and Quality Improvement programs are important. As an agency executive, you want to ensure your staff are providing the best possible services you have to offer. By performing Quality Assurance on your 9-1-1 calls, business line calls, and/or radio traffic, you are ensuring you catch problems and mistakes early! The sooner you can find where mistakes are made or services are declining, the sooner you can implement an improvement process to ensure future services are not affected.