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May 2021

Delivering Exceptional Customer Service (May 11, 2021)

May 11 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* Customer service is an important ideal in business and has become an important part…

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School Shootings: A Crippling Problem (May 24, 2021)

May 24 @ 8:30 am - 4:30 pm EDT
UCS Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* Attacks on educational institutions, such as schools and…

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Firefighter Safety and the Dispatcher (May 29, 2021)

May 29 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* This course dives right into the dangers…

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June 2021

Incident Command & Scene Operations for Dispatchers (June 3, 2021)

June 3 @ 8:00 am - 4:00 pm EDT
UCS Online Platform

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* A critical incident can strike a community…

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Domestic Violence (June 10, 2021)

June 10 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* Domestic violence in our country has become…

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Suicidal Crisis & Emotional Distress (June 14, 2021)

June 14 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ZOOM ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* This course is designed for public…

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Building an Effective Team (June 17, 2021)

June 17 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* The ability to simultaneously perform as an…

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School Shootings: A Crippling Problem (June 25, 2021)

June 25 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* Attacks on educational institutions, such as schools and…

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