Contact us today to learn more and schedule your next seminar!
Qualities of a Leader
This course will dive into the realm of what qualities it takes to be a leader in your workspace. Being a leader is quite different...
Leadership During a Crisis
The measure of a leader is often tested during a crisis. Leaders hold an important role during a crisis or major incident. It is common ...
911 Supervision: The Basics
This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic...
911 Supervision: Advanced
In this 3 day course, we dive deeper into what it means to be a supervisor. We will begin advancing your skills as a...
Dealing with Difficult Callers
It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust...
Building an Effective Team
The ability to simultaneously perform as an individual and together with your colleagues and employees in an effective team...
Developing and Fostering Relationships
Building and maintaining good relationships will not only make you more engaged and committed to your ...
Training Officers: All You Need To Know To Prepare Your Staff
Creating a communication training program that works for your training officers and new employees is important ...
Suicidal Crisis and Emotional Distress
This course is designed for public safety officials who may deal with persons in crisis, either by phone or in person. Suicide is not...
Delivering Exceptional Customer Service
Customer service is an important ideal for business and has become an important part of public safety and dealing with the ...
Negativity is Contagious!
Negativity is all around us. Nothing destroys productivity and morale more than negativity in the work environment. Negativity can ...
Keeping Your Cool: Dealing with Difficult Co-Workers
No matter where you work, you will have difficult co-workers, colleagues, and managers. You can vastly improve your...
Stress Identification and Management
Stress is an issue that afflicts many of us during the workday. It is a threat that is all around us and something we must face, but...
Time Management 101
Time management skills are required by all but you would be surprised how many people fail to properly manage their ...
Domestic Terrorism
This course reviews a common threat in our modern society. These types of incidents have become more common...
School Shootings: A Crippling Problem
Attacks on educational institutions, such as schools and universities, is becoming more common every day. Many agencies are ...
Domestic Violence
Domestic violence in our country has become a serious issue and one that takes a thorough understanding of what to ...
Firefighter Safety and the Dispatcher
This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous...
Incident Command and Scene Operations for Dispatchers
A critical incident can strike a community at any time. Depending on your staffing levels and available resources ...