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Leadership During a Crisis
The measure of a leader is often tested during a crisis. Leaders hold an important role during a crisis or major incident. It is common ...
Management vs. Leadership
Understanding the difference between a manager and leader is important, but knowing when to become a leader rather than a ...
Developing and Fostering Relationships
Building and maintaining good relationships will not only make you more engaged and committed to your ...
Effective Communication
Managers, supervisors, and staff must all have exceptional communication skills. Working in public safety, your staff ...
Negativity is Contagious!
Negativity is all around us. Nothing destroys productivity and morale more than negativity in the work environment. Negativity can ...
Keeping Your Cool: Dealing with Difficult Co-Workers
No matter where you work, you will have difficult co-workers, colleagues, and managers. You can vastly improve your...
Stress Identification and Management
Stress is an issue that afflicts many of us during the workday. It is a threat that is all around us and something we must face, but...
Suicidal Crisis and Emotional Distress
This course is designed for public safety officials who may deal with persons in crisis, either by phone or in person. Suicide is not...
Domestic Violence
Domestic violence in our country has become a serious issue and one that takes a thorough understanding of what to ...
School Shootings: A Crippling Problem
Attacks on educational institutions, such as schools and universities, is becoming more common every day. Many agencies are ...
Delivering Exceptional Customer Service
Customer service is an important ideal for business and has become an important part of public safety and dealing with the ...
Time Management 101
Time management skills are required by all but you would be surprised how many people fail to properly manage their ...
Sovereign Citizens: Concepts, Threats, and Reality
Sovereign Citizens are a subculture of citizens who hold anti-government beliefs. This class of citizen believes the ...
Domestic Terrorism
This course reviews a common threat in our modern society. These types of incidents have become more common...