Delivering Exceptional Customer Service

Seminar Overview

8 Hours Continuing Education

Description

Customer service is an important ideal in business and has become an important part of public safety and dealing with the public. Learning the reasons why customer service is important, techniques for delivering acceptable customer service, and preparing your staff for dealing with the public are important for success. This seminar builds on those ideals, covering topics important to proper customer service.

Course topics include: customer service techniques, knowing and understanding your customer, communicating properly with your customer, ways to improve relationships with the public, focusing on resolutions and empathizing with customer problems.