8 Hours Continuing Education
Approved: Massachusetts State 911 Grant
This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become a supervisor, it can be difficult to separate yourself from being one of the gang. Your responsibilities have changed and you are expected to lead the department rather than follow. This course will help you build those basic supervisor skills needed to succeed.
Course topics include: Dealing with staff, diffusing difficult situations, supervisor styles, performance reviews, communication skills, and problem solving.