See class schedule for upcoming seminars!

Qualities of a Leader

This course will dive into the realm of what qualities it takes to be a leader in your work space. Being a leader is quite different than being a manager and your employees will notice this difference. Learn to develop a leadership and management style of your own and manage your agency more effectively. Additionally, learn to help your employees reach their potential while supporting the goals of your agency.

Length: 8 Hours

*MA State 911 Dept. Approved*

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Domestic Terrorism

This course reviews a common threat in our modern society. These types of incidents have become more common in recent years; although they have been occurring long before the common definition of domestic terrorism. It is important for law enforcement and telecommunicators to have a full understanding of domestic terrorism and be prepared should an incident ever occur in their jurisdiction.

Length: 8 Hours

*MA State 911 Dept. Approved*

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Suicidal Crisis and Emotional Distress

This course is designed for public safety officials who may have to deal with a person in crisis, either by phone or in-person. Suicide is not inevitable for anyone. Understanding and knowing risk factors and warning signs are important ways to recognize the risk of suicide. Course topics also include speaking to suicidal callers, transitioning between caregiver and information gatherer, suicide intervention techniques, and more.

Length: 8 Hours

*MA State 911 Dept. Approved*

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*NEW* Keeping Your Cool: Dealing with Difficult Co-Workers

No matter where you work, you will have difficult co-workers, bosses, or peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. Course topics include: dealing with bullies at work, how to best deal with difficult people, dealing with the negative co-worker, dealing with conflict, and developing effective work relationships.

Length: 8 Hours

*MA State 911 Dept. Approved*

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911 Supervision: The Basics

This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become a supervisor, it can be difficult to separate yourself from being one of the gang. Your responsibilities have changes and you are expected to lead the department rather than follow. This course will help you build those basic supervisor skills needed to succeed.

Length: 8 Hours

*MA State 911 Dept. Approved*

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911 Supervision: Advanced

This course is designed for new and experienced 911 supervisors. In this 24 hour course, we dive deeper into what it means to be a supervisor. We will begin advancing your skills as a supervisor using class activities and work groups. This course goes beyond the basics to provide in-depth knowledge on how to be a great supervisor. Being a supervisor is more than just managing staff, you have become a leader that your staff must now look up to and you must be prepared to lead them through whatever comes in on the other end of that 911 call.

Length: 24 Hours

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Stress Identification and Management

Stress is an issue that afflicts many of us during the work day. It is a threat that is all around us and something we must face, but if not dealt with appropriately it could lead to further health implications. This course will help you to identify what stress is, the signs and symptoms of stress, and learn what you should do to manage it. We also cover important topics of continuous traumatic stress and vicarious trauma, the phenomenon of being traumatized as a result of empathetic engagement with trauma victims and callers.

Length: 8 Hours

*MA State 911 Dept. Approved*

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*NEW* Firefighter Safety for the Dispatcher

This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what is happening. Topics include Mayday Calls, Personnel Accountability Reports, Urgent Calls, Firefighter Safety, and more.

Length: 8 Hours

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Dealing with Difficult Callers

It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you the skills to deal with some of the most difficult callers you will encounter, how to continue providing excellent customer service, get the answers you seek, and leave the caller feeling comfortable when you disconnect.

Length: 8 Hours

*MA State 911 Dept. Approved*

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Interested in hosting a seminar with United Communication Solutions?

Contact us today to check availability and schedule a training at your location.

As a hosting agency, you will receive free and discounted registrations!