Online Classes are currently being migrated onto a new and improved platform. These classes will be available for attending in Fall 2018. We are sorry for this inconvenience. 

Active Shooter Situations for the Dispatcher

Active Shooter situations have become all too common in today's world. Understanding the dynamics of an active shooter, how to respond to a 911 call for an active shooter, what information to collect, and what information to disseminate are all important skills to have at the ready. This class dives right into active shooter threats that face us today along with the skills you will need to deal with incoming calls of this incident.

Length: 4 Hours

Sovereign Citizens

The sovereign citizen movement has become a serious threat for law enforcement. This course covers the basic understanding of the sovereign citizen movement, how to identify a sovereign citizen, threats to law enforcement, and more. This course is great for both law enforcement and public safety telecommunicators.

Length: 4 Hours

Domestic Violence

A common occurrence in our society today is the frequency of domestic violence calls. It is important to gather the information needed for police response, while protecting the victim and ensuring responder safety. This course covers the basics of domestic violence, dealing with victims, questions to ask, and police safety on scene.

Length: 4 Hours

Incident Command for Dispatchers

The concept and fundamentals of incident command are now a staple in law enforcement and fire service alike. It is important for dispatchers to understand their role in incident command, both as a 9-1-1 operator and incident dispatcher.

Length: 4 Hours

Quality Assurance and Improvement

Quality Assurance is an important program to implement within an agency. The purpose is to help evaluate services and then implement improvement plans. This course reviews the basics of Quality Assurance and Improvement to help you implement a process appropriate for your agency.

Length: 4 Hours

Swatting Calls

Swatting Calls are a serious issue in policing and happen all too often. They present a risk to both responders and the unsuspecting residents who are being swatted. This course goes over the basics of swatting, statistics of the issue, questions to ask, and best practices to follow when you believe you are receiving a swatting call.

Length: 4 Hours

Vehicle Pursuits for Dispatchers

Something that has become more common in law enforcement is dealing with a suspect on the run. Often law enforcement are forced to pursue suspects by vehicle and it is important to understand what this means for dispatchers including how to react, important information to note during the pursuit, and what questions should be asked. A great class for new and experienced dispatchers.

Length: 4 Hours

Search & Rescue for Dispatchers

Search and Rescue operations can often be complex incidents involving multiple agencies over long periods of time. Your role as a dispatcher can be critical when a search and rescue operation begins. This 4 hour course reviews the basics of search and rescue operations, the role of the dispatcher within these operations, and best practices to follow.

Length: 4 Hours