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December 2020

Firefighter Safety and the Dispatcher (December 14, 2020)

December 14, 2020 @ 8:00 am - 4:00 pm EST
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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911 Supervision: The Basics (December 18, 2020)

December 18, 2020 @ 8:30 am - 4:30 pm EST
Gardner Police Department, 200 Main Street
Gardner, MA 01440 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…

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January 2021

Leadership During A Crisis (January 25, 2021)

January 25 @ 4:00 pm - 11:59 pm EST
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Sponsored by: Belchertown Police Department The measure of a leader is often tested during a crisis. Leaders hold an important role during a crisis or major incident. It is common that leaders will be judged by their worst days rather than their best. Understanding…

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Negativity is Contagious! (January 26, 2021)

January 26 @ 8:00 am - 4:00 pm EST
ZOOM, Zoom Online Platform

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Sponsored by: Belchertown Police Department Negativity is all around us. Nothing destroys productivity and morale more than negativity in the work environment. Negativity can occur with one employee or plague the entire organization. Supervisors are in close contact with employees and are responsible for…

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February 2021

Incident Command & Scene Operations for Dispatchers (February 08, 2021)

February 8 @ 8:30 am - 4:30 pm EST
Gardner Police Department, 200 Main Street
Gardner, MA 01440 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

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March 2021

911 Supervision: The Basics (March 4, 2021)

March 4 @ 8:00 am - 4:00 pm EST
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* This course is designed for new 911…

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Leadership During A Crisis (March 10, 2021)

March 10 @ 4:00 pm - 11:59 pm EST
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* The measure of a leader is often…

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Incident Command & Scene Operations for Dispatchers (March 22, 2021)

March 22 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* A critical incident can strike a community…

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Firefighter Safety and the Dispatcher (March 25, 2021)

March 25 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* This course dives right into the dangers…

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April 2021

Negativity is Contagious! (April 16, 2021)

April 16 @ 8:00 am - 4:00 pm EDT
ZOOM, Zoom Online Platform

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* Negativity is all around us. Nothing destroys…

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