Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Stress is an issue that afflicts many of us during the work day. It is a threat that is all around us and something we must face, but if not dealt with appropriately it could lead to further health implications. This course will help…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course reviews a common threat in our modern society. Domestic Terrorism consists of incidents within the United States intended to intimidate or coerce the civilian population, to influence the police of the government by intimidation or coercion, or to affect the conduct of…

Fee: $225 per attendee – Approved for Massachusetts State 911 Grant Creating a communication training program that works for your training officers and new employees is important to the success of your agency. It is important to create a program that ensures the minimum training requirements are met along with flexibility for your staff and…