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January 2019

Firefighter Safety and the Dispatcher (January 28, 2019)

January 28 @ 8:30 am - 4:30 pm EST
Hudson Police and Fire Department, 911 Municipal Drive
Hudson, MA 01749 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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February 2019

Firefighter Safety and the Dispatcher (February 7, 2019)

February 7 @ 8:00 am - 4:00 pm EST
Sturbridge Police Department, 346 Main Street
Sturbridge, MA 01566 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Firefighter Safety and the Dispatcher (February 12, 2019)

February 12 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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911 Supervision: The Basics (February 21, 2019)

February 21 @ 8:00 am - 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…

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March 2019

Dealing with Difficult Callers (March 20, 2019)

March 20 @ 8:00 am - 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

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April 2019

Stress Identification and Management (April 2, 2019)

April 2 @ 8:30 am - 4:30 pm EDT
Yarmouth Police Department, 340 Higgins Crowell Road
West Yarmouth, MA 02673 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Stress is an issue that afflicts many of us during the work day. It is a threat that is all around us and something we must face, but if not dealt with appropriately it could lead to further health implications. This course will help…

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Firefighter Safety and the Dispatcher (April 3, 2019)

April 3 @ 8:30 am - 4:30 pm EDT
Westfield Fire Dept. Little River Substation, 366 Little River Rd
Westfield, MA 01085 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Domestic Terrorism (April 5, 2019)

April 5 @ 8:30 am - 4:30 pm EDT
Yarmouth Police Department, 340 Higgins Crowell Road
West Yarmouth, MA 02673 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course reviews a common threat in our modern society. Domestic Terrorism consists of incidents within the United States intended to intimidate or coerce the civilian population, to influence the police of the government by intimidation or coercion, or to affect the conduct of…

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Training Officers: All You Need To Know To Prepare Your Staff (April 29-30, 2019)

April 29 @ 8:00 am - April 30 @ 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $225 per attendee – Approved for Massachusetts State 911 Grant Creating a communication training program that works for your training officers and new employees is important to the success of your agency. It is important to create a program that ensures the minimum training requirements are met along with flexibility for your staff and…

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May 2019

Incident Command and Scene Operations for Dispatchers (May 1, 2019)

May 1 @ 8:30 am - 4:30 pm EDT
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

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