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December 2018

Keeping Your Cool: Dealing with Difficult Co-Workers (December 10, 2018)

December 10, 2018 @ 8:00 am - 4:00 pm EST
South Worcester County Communications Center, 357 Main Street
Webster, MA 01570 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also improve the work environment of your co-workers by…

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Firefighter Safety and the Dispatcher – FULL

December 11, 2018 @ 8:00 am - 4:00 pm EST
South Worcester County Communications Center, 357 Main Street
Webster, MA 01570 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant - FULL This course dives right into the dangers firefighters face each day and what the     responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and      ensuring the Incident Commander is informed…

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January 2019

Firefighter Safety and the Dispatcher (January 15, 2019)

January 15 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Incident Command and Scene Operations for Dispatcher (January 24, 2019)

January 24 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

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Firefighter Safety and the Dispatcher (January 25, 2019)

January 25 @ 8:30 am - 4:30 pm EST
Hudson Police and Fire Department, 911 Municipal Drive
Hudson, MA 01749 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Firefighter Safety and the Dispatcher (January 28, 2019)

January 28 @ 8:30 am - 4:30 pm EST
Hudson Police and Fire Department, 911 Municipal Drive
Hudson, MA 01749 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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February 2019

Firefighter Safety and the Dispatcher (February 7, 2019)

February 7 @ 8:00 am - 4:00 pm EST
Sturbridge Police Department, 346 Main Street
Sturbridge, MA 01566 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Firefighter Safety and the Dispatcher (February 12, 2019)

February 12 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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911 Supervision: The Basics (February 21, 2019)

February 21 @ 8:00 am - 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…

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March 2019

Dealing with Difficult Callers (March 20, 2019)

March 20 @ 8:00 am - 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

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