Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Attacks on educational institutions, such as schools and universities, are becoming more common every day. Many agencies are under-prepared for dealing with an incident of this magnitude and unfortunately every community must have a plan to deal with their response. This seminar dives into the…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also improve the work environment of your co-workers by…

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Negativity is all around us. Nothing destroys productivity and morale more than negativity in the work environment. Negativity can occur with one employee or plague the entire organization. Supervisors are in close contact with employees and are responsible for recognizing negativity, receiving complaints, dealing…

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant The ability to simultaneously perform as an individual and together with your colleagues and employees in an effective team is key to attaining growth and success. Teamwork is important in order for an organization to accomplish your overall objectives and goals. This seminar covers…