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December 2020
Firefighter Safety and the Dispatcher (December 14, 2020)
Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…
Find out more »911 Supervision: The Basics (December 18, 2020)
Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…
Find out more »January 2021
Leadership During A Crisis (January 25, 2021)
Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Sponsored by: Belchertown Police Department The measure of a leader is often tested during a crisis. Leaders hold an important role during a crisis or major incident. It is common that leaders will be judged by their worst days rather than their best. Understanding…
Find out more »Negativity is Contagious! (January 26, 2021)
Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Sponsored by: Belchertown Police Department Negativity is all around us. Nothing destroys productivity and morale more than negativity in the work environment. Negativity can occur with one employee or plague the entire organization. Supervisors are in close contact with employees and are responsible for…
Find out more »February 2021
Incident Command & Scene Operations for Dispatchers (February 08, 2021)
Fee: $150 per attendee – Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…
Find out more »March 2021
911 Supervision: The Basics (March 4, 2021)
Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* This course is designed for new 911…
Find out more »Leadership During A Crisis (March 10, 2021)
Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* The measure of a leader is often…
Find out more »Incident Command & Scene Operations for Dispatchers (March 22, 2021)
Fee: $150 per attendee – Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* A critical incident can strike a community…
Find out more »Firefighter Safety and the Dispatcher (March 25, 2021)
Fee: $150 per attendee - Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* This course dives right into the dangers…
Find out more »April 2021
Negativity is Contagious! (April 16, 2021)
Fee: $150 per attendee – Approved for Massachusetts State 911 Grant *COURSE WILL BE PROVIDED THROUGH ONLINE PLATFORM. PRIOR TO CLASS START DATE, A LINK WILL BE EMAILED TO ATTENDEES ALONG WITH COURSE MATERIALS. FOLLOWING SUCCESSFUL COMPLETION OF COURSE, A CERTIFICATE OF COMPLETION WILL BE EMAILED TO ATTENDEES.* Negativity is all around us. Nothing destroys…
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