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December 2019

Leadership During A Crisis (December 11, 2019)

December 11 @ 8:30 am - 4:30 pm EST
Holbrook Regional Emergency Communications Center, 300 South Franklin Street
Holbrook, MA 02343 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant The measure of a leader is often tested during a crisis. Leaders hold an important role during a crisis or major incident. It is common that leaders will be judged by their worst days rather than their best. Understanding how you effect change, utilize…

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Basic Medical Knowledge for Telecommunicators (December 12, 2019)

December 12 @ 8:30 am - 4:30 pm EST
Truro Police Department, 344 Route 6
Truro, MA 02666 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

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January 2020

Basic Medical Knowledge for Telecommunicators (January 10, 2020)

January 10, 2020 @ 8:30 am - 4:30 pm EST
Westfield Fire Dept. Little River Substation, 366 Little River Rd
Westfield, MA 01085 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

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Basic Medical Knowledge for Telecommunicators (January 11, 2020)

January 11, 2020 @ 8:30 am - 4:30 pm EST
Belchertown Police Department, 70 State Street
Belchertown, MA 01007 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

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Dealing with Difficult Callers (January 14, 2020)

January 14, 2020 @ 8:30 am - 4:30 pm EST
Southboro Police Department, 32 Cordaville Road
Southborough, MA 01772 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

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Incident Command and Scene Operations for Dispatchers (January 17, 2020)

January 17, 2020 @ 8:30 am - 4:30 pm EST
Wilmington Police Department, 1 Adelaide Street
Wilmington, MA 01887 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

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Keeping Your Cool: Dealing with Difficult Co-Workers (January 27, 2020)

January 27, 2020 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also improve the work environment of your co-workers by…

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February 2020

School Shootings: A Crippling Problem (February 7, 2020)

February 7, 2020 @ 8:30 am - 4:30 pm EST
Acton Police Department, 371 Main Street
Acton, MA 01720 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Attacks on educational institutions, such as schools and universities, are becoming more common every day. Many agencies are under-prepared for dealing with an incident of this magnitude and unfortunately every community must have a plan to deal with their response. This seminar dives into the…

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Building an Effective Team (February 19, 2020)

February 19, 2020 @ 8:30 am - 4:30 pm EST
Southboro Police Department, 32 Cordaville Road
Southborough, MA 01772 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant The ability to simultaneously perform as an individual and together with your colleagues and employees in an effective team is key to attaining growth and success. Teamwork is important in order for an organization to accomplish your overall objectives and goals. This seminar covers…

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Firefighter Safety and the Dispatcher (February 25, 2020)

February 25, 2020 @ 8:30 am - 4:30 pm EST
Westport Police Department, 56 Hixbridge Rd
Westport, MA 02790 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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