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December 2020

Firefighter Safety and the Dispatcher (December 14, 2020)

December 14 @ 8:00 am - 4:00 pm EST
ZOOM, Zoom Online Platform

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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911 Supervision: The Basics (December 18, 2020)

December 18 @ 8:30 am - 4:30 pm EST
Gardner Police Department, 200 Main Street
Gardner, MA 01440 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…

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February 2021

Incident Command & Scene Operations for Dispatchers (February 08, 2021)

February 8, 2021 @ 8:30 am - 4:30 pm EST
Gardner Police Department, 200 Main Street
Gardner, MA 01440 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

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