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February 2020

Firefighter Safety and the Dispatcher (February 25, 2020)

February 25 @ 8:30 am - 4:30 pm EST
Westport Police Department, 56 Hixbridge Rd
Westport, MA 02790 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Incident Command & Scene Operations for Dispatchers (February 26, 2020)

February 26 @ 8:30 am - 4:30 pm EST
Westport Police Department, 56 Hixbridge Rd
Westport, MA 02790 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

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Basic Medical Knowledge for Telecommunicators (February 27, 2020)

February 27 @ 8:30 am - 4:30 pm EST
Westport Police Department, 56 Hixbridge Rd
Westport, MA 02790 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

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March 2020

Incident Command and Scene Operations for Dispatchers (March 9, 2020)

March 9 @ 8:30 am - 4:30 pm EDT
Wilbraham Public Safety Communications, 2780 Boston Road
Wilbraham, MA 01095 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

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Basic Medical Knowledge for Telecommunicators (March 12, 2020)

March 12 @ 8:30 am - 4:30 pm EDT
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

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Suicidal Crisis & Emotional Distress (March 16, 2020)

March 16 @ 8:30 am - 4:30 pm EDT
Southboro Police Department, 32 Cordaville Road
Southborough, MA 01772 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for public safety officials who may have to deal with a person in crisis, either by phone or in-person. Suicide is not inevitable for anyone. Understanding and knowing the risk factors and warning signs are important ways to recognize the…

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Firefighter Safety and the Dispatcher (March 19, 2020)

March 19 @ 8:30 am - 4:30 pm EDT
Sandwich Police Department, 255 Cotuit Road
Sandwich, MA 02563 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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April 2020

Basic Medical Knowledge for Telecommunicators (April 2, 2020)

April 2 @ 8:30 am - 4:30 pm EDT
Wilbraham Public Safety Communications, 2780 Boston Road
Wilbraham, MA 01095 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

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Basic Medical Knowledge for Telecommunicators (April 9, 2020)

April 9 @ 8:30 am - 4:30 pm EDT
Wilmington Police Department, 1 Adelaide Street
Wilmington, MA 01887 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

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Keeping Your Cool: Dealing with Difficult Co-Workers (April 23, 2020)

April 23 @ 8:30 am - 4:30 pm EDT
Acton Police Department, 371 Main Street
Acton, MA 01720 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also improve the work environment of your co-workers by…

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