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May 2020

School Shootings: A Crippling Problem (May 7, 2020)

May 7 @ 8:30 am - 4:30 pm EDT
Southboro Police Department, 32 Cordaville Road
Southborough, MA 01772 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Attacks on educational institutions, such as schools and universities, are becoming more common every day. Many agencies are under-prepared for dealing with an incident of this magnitude and unfortunately every community must have a plan to deal with their response. This seminar dives into the…

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Stress Identification and Management (May 18, 2020)

May 18 @ 8:30 am - 4:30 pm EDT
Acton Police Department, 371 Main Street
Acton, MA 01720 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Stress is an issue that afflicts many of us during the work day. It is a threat that is all around us and something we must face, but if not dealt with appropriately it could lead to further health implications. This course will help…

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Dealing with Difficult Callers (May 28, 2020)

May 28 @ 8:30 am - 4:30 pm EDT
Wilbraham Public Safety Communications, 2780 Boston Road
Wilbraham, MA 01095 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

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Firefighter Safety and the Dispatcher (May 29, 2020)

May 29 @ 8:30 am - 4:30 pm EDT
Acton Police Department, 371 Main Street
Acton, MA 01720 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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June 2020

Firefighter Safety and the Dispatcher (June 9, 2020)

June 9 @ 8:30 am - 4:30 pm EDT
Wilbraham Public Safety Communications, 2780 Boston Road
Wilbraham, MA 01095 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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School Shootings: A Crippling Problem (June 11, 2020)

June 11 @ 8:30 am - 4:30 pm EDT
Westport Police Department, 56 Hixbridge Rd
Westport, MA 02790 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Attacks on educational institutions, such as schools and universities, are becoming more common every day. Many agencies are under-prepared for dealing with an incident of this magnitude and unfortunately every community must have a plan to deal with their response. This seminar dives into the…

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Keeping Your Cool: Dealing with Difficult Co-Workers (June 12, 2020)

June 12 @ 8:30 am - 4:30 pm EDT
Westport Police Department, 56 Hixbridge Rd
Westport, MA 02790 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also improve the work environment of your co-workers by…

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Incident Command & Scene Operations for Dispatchers (June 16, 2020)

June 16 @ 8:30 am - 4:30 pm EDT
Southboro Police Department, 32 Cordaville Road
Southborough, MA 01772 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the…

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Keeping Your Cool: Dealing with Difficult Co-Workers (June 25, 2020)

June 25 @ 8:30 am - 4:30 pm EDT
Southboro Police Department, 32 Cordaville Road
Southborough, MA 01772 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also improve the work environment of your co-workers by…

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Domestic Violence (June 26, 2020)

June 26 @ 8:30 am - 4:30 pm EDT
Wilbraham Public Safety Communications, 2780 Boston Road
Wilbraham, MA 01095 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Domestic violence in our country has become a serious issue and one that takes a thorough understanding of what to expect when taking a call or dealing with a victim. Knowing what victims go through during this type of event, how reports may be…

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