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February 2019

911 Supervision: The Basics (February 21, 2019)

February 21 @ 8:00 am - 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…

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March 2019

911 Supervision: Advanced (CANCELLED)

March 6 @ 8:00 am - March 8 @ 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $300 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new and experienced 911 supervisors. In this 24 hour course, we five deeper into what it means to be a supervisor. We will begin advancing your skills as a supervisor using class activities and work groups. This course goes beyond…

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School Shootings: A Crippling Problem (March 11, 2019)

March 11 @ 8:30 am - 4:30 pm EDT
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Attacks on educational institutions, such as schools and universities, are becoming more common every day. Many agencies are under-prepared for dealing with an incident of this magnitude and unfortunately every community must have a plan to deal with their response. This seminar dives into…

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Dealing with Difficult Callers (March 20, 2019)

March 20 @ 8:00 am - 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

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Domestic Violence (March 22, 2019)

March 22 @ 8:30 am - 4:30 pm EDT
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Domestic violence in our country has become a serious issue and one that takes a thorough understanding of what to expect when taking a call or dealing with a victim. Knowing what victims go through during this type of event, how reports may be…

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April 2019

Stress Identification and Management (April 2, 2019)

April 2 @ 8:30 am - 4:30 pm EDT
Yarmouth Police Department, 340 Higgins Crowell Road
West Yarmouth, MA 02673 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Stress is an issue that afflicts many of us during the work day. It is a threat that is all around us and something we must face, but if not dealt with appropriately it could lead to further health implications. This course will help…

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Firefighter Safety and the Dispatcher (April 3, 2019)

April 3 @ 8:30 am - 4:30 pm EDT
Westfield Fire Dept. Little River Substation, 366 Little River Rd
Westfield, MA 01085 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Domestic Terrorism (April 5, 2019)

April 5 @ 8:30 am - 4:30 pm EDT
Yarmouth Police Department, 340 Higgins Crowell Road
West Yarmouth, MA 02673 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course reviews a common threat in our modern society. Domestic Terrorism consists of incidents within the United States intended to intimidate or coerce the civilian population, to influence the police of the government by intimidation or coercion, or to affect the conduct of…

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Basic Medical Knowledge for Telecommunicators (April 12, 2019)

April 12 @ 8:30 am - 4:30 pm EDT
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to deal with medical emergencies but those classes…

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Keeping Your Cool: Dealing with Difficult Co-Workers (April 18, 2019)

April 18 @ 8:30 am - 4:30 pm EDT
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also improve the work environment of your co-workers by…

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