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December 2018

Keeping Your Cool: Dealing with Difficult Co-Workers

December 10 @ 8:00 am - 4:00 pm EST
South Worcester County Communications Center, 357 Main Street
Webster, MA 01570 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also improve the work environment of your co-workers by…

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Firefighter Safety and the Dispatcher – FULL

December 11 @ 8:00 am - 4:00 pm EST
South Worcester County Communications Center, 357 Main Street
Webster, MA 01570 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant - FULL This course dives right into the dangers firefighters face each day and what the     responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and      ensuring the Incident Commander is informed…

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January 2019

Domestic Terrorism

January 31, 2019 @ 8:00 am - 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course reviews a common threat in our modern society. Domestic Terrorism consists of incidents within the United States intended to intimidate or coerce the civilian population, to influence the police of the government by intimidation or coercion, or to affect the conduct of…

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February 2019

911 Supervision: The Basics

February 21, 2019 @ 8:00 am - 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…

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March 2019

911 Supervision: Advanced

March 6, 2019 @ 8:00 am - March 8, 2019 @ 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $300 per attendee  This course is designed for new and experienced 911 supervisors. In this 24 hour course, we five deeper into what it means to be a supervisor. We will begin advancing your skills as a supervisor using class activities and work groups. This course goes beyond the basics to provide in-depth knowledge…

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Dealing with Difficult Callers

March 20, 2019 @ 8:00 am - 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

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April 2019

Training Officers: All You Need To Know To Prepare Your Staff

April 29, 2019 @ 8:00 am - April 30, 2019 @ 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $225 per attendee  Creating a communication training program that works for your training officers and new employees is important to the success of your agency. It is important to create a program that ensures the minimum training requirements are met along with flexibility for your staff and trainers. Topics include: effective communication with trainees,…

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May 2019

Qualities of a Leader

May 30, 2019 @ 8:00 am - 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course will dive into the realm of what qualities it takes to be a leader in your work space. Being a leader is quite different than being a manager and your employees will notice this difference. Learn to develop a leadership and management…

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Stress Identification and Management

May 31, 2019 @ 8:00 am - 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant Stress is an issue that afflicts many of us during the work day. It is a threat that is all around us and something we must face, but if not dealt with appropriately it could lead to further health implications. This course will help…

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June 2019

Suicidal Crisis & Emotional Distress

June 5, 2019 @ 8:00 am - 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for public safety officials who may have to deal with a person in crisis, either by phone or in-person. Suicide is not inevitable for anyone. Understanding and knowing the risk factors and warning signs are important ways to recognize the…

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