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January 2019

Firefighter Safety and the Dispatcher (January 15, 2019)

January 15, 2019 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Incident Command and Scene Operations for Dispatcher (January 24, 2019)

January 24, 2019 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the success of the incident and how the…

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Domestic Terrorism (January 31, 2019)

January 31, 2019 @ 8:00 am - 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course reviews a common threat in our modern society. Domestic Terrorism consists of incidents within the United States intended to intimidate or coerce the civilian population, to influence the police of the government by intimidation or coercion, or to affect the conduct of…

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February 2019

Suicidal Crisis and Emotional Distress (February 5, 2019)

February 5, 2019 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for public safety officials who may have to deal with a person in crisis, either by phone or in-person. Suicide is not inevitable for anyone. Understanding and knowing the risk factors and warning signs are important ways to recognize the…

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Firefighter Safety and the Dispatcher (February 7, 2019)

February 7, 2019 @ 8:00 am - 4:00 pm EST
Sturbridge Police Department, 346 Main Street
Sturbridge, MA 01566 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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Firefighter Safety and the Dispatcher (February 12, 2019)

February 12, 2019 @ 8:30 am - 4:30 pm EST
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the Incident Commander is informed of what…

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911 Supervision: The Basics (February 21, 2019)

February 21, 2019 @ 8:00 am - 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $150 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become…

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March 2019

911 Supervision: Advanced (March 6-8, 2019)

March 6, 2019 @ 8:00 am - March 8, 2019 @ 4:00 pm EST
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States

Fee: $300 per attendee - Approved for Massachusetts State 911 Grant This course is designed for new and experienced 911 supervisors. In this 24 hour course, we five deeper into what it means to be a supervisor. We will begin advancing your skills as a supervisor using class activities and work groups. This course goes beyond…

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School Shootings: A Crippling Problem (March 11, 2019)

March 11, 2019 @ 8:30 am - 4:30 pm EDT
Seekonk Public Safety, 500 Taunton Ave
Seekonk, MA 02771 United States

Fee: $150 per attendee – Approved for Massachusetts State 911 Grant Attacks on educational institutions, such as schools and universities, are becoming more common every day. Many agencies are under-prepared for dealing with an incident of this magnitude and unfortunately every community must have a plan to deal with their response. This seminar dives into…

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Dealing with Difficult Callers (March 20, 2019)

March 20, 2019 @ 8:00 am - 4:00 pm EDT
Natick Police Department, 20 East Central Street
Natick, MA 01760 United States
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Fee: $150 per attendee - Approved for Massachusetts State 911 Grant It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge. This class will give you…

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