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911 Supervision: The Basics (February 21, 2019)
February 21, 2019 @ 8:00 am - 4:00 pm EST
Fee: $150 per attendee – Approved for Massachusetts State 911 Grant
This course is designed for new 911 supervisors but can serve as a
great refresher for experienced supervisors as well. This dynamic
course focuses on the basic skills you need to become a supervisor
and how to develop those skills. When you first become a supervisor,
it can be difficult to separate yourself from being one of the gang.
Your responsibilities have changes and you are expected to lead the
department rather than follow. This course will help you build those
basic supervisor skills needed to succeed.
Course topics include:
- Dealing with staff
- Diffusing difficult situations
- Supervisor styles
- Performance reviews
- Communications skills
- Problem solving
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