Basic Medical Knowledge for Telecommunicators

Basic Medical Knowledge for Telecommunicators Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description Telecommunicators have a very large responsibility to answer emergency calls every day. Determining what type of emergency is occurring and which responders should be sent can be difficult in some circumstances. Many telecommunicators receive training on how to…

911 Supervision: The Basics

911 Supervision: The Basics Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those…

911 Supervision: Advanced

911 Supervision: Advanced Seminar Overview 24 Hours Continuing Education Approved: Massachusetts State 911 Grant Day 1 Topics include: Leadership Skills Dealing with co-workers as a supervisor Time Management Day 2 Topics Include: Developing and enforcing policies and procedures Identifying areas needing guidance and how to prepare procedures for effective operation and supervision Liability Issues Day…

Qualities of a Leader

Qualities of a Leader Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description This course will dive into the realm of what qualities it takes to be a leader in your work space. Being a leader is quite different than being a manager and your employees will notice this difference. Learn to…