Keeping Your Cool: Dealing With Difficult Co-Workers

Keeping Your Cool: Dealing with Difficult Co-Workers Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description No matter where you work, you will have difficult co-workers, bosses, and peers. You can vastly improve your own work environment by learning the best ways to deal with who you work with. You can also…

Incident Command and Scene Operations for Dispatchers

Incident Command and Scene Operations for Dispatchers Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System…

Firefighter Safety and the Dispatcher

Firefighter Safety and the Dispatcher Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description This course dives right into the dangers firefighters face each day and what the responsibilities of a dispatcher are during dangerous incidents. Dispatchers play a vital role in fire operations, especially with relaying important information and ensuring the…

Effective Communication

Effective Communication Seminar Overview 8 Hours Continuing Education Description Managers, supervisors, and staff must all have exceptional communication skills. Working in public safety, your staff must learn to relay information in a productive yet minimal way, ensuring the message is received appropriately and timely. Learn how to become an excellent communicator and get your message…

Domestic Violence

Domestic Violence Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description Domestic violence in our country has become a serious issue and one that takes a thorough understanding of what to expect when taking a call or dealing with a victim. Knowing what victims go through during this type of event, how…

Domestic Terrorism

Domestic Terrorism Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description This course reviews a common threat in our modern society. Domestic Terrorism consists of incidents within the United States intended to intimidate or coerce the civilian population, to influence the policy of the government by intimidation or coercion, or to affect…

Developing and Fostering Relationships

Developing and Fostering Relationships Seminar Overview 8 Hours Continuing Education Description Building and maintaining good relationships will not only make you more engaged and committed to your organization and community, it can also open doors to key projects, opportunities to participate in more activities, and engage the public for assistance and support. Developing relationships with…

Delivering Exceptional Customer Service

Delivering Exceptional Customer Service Seminar Overview 8 Hours Continuing Education Description Customer service is an important ideal in business and has become an important part of public safety and dealing with the public. Learning the reasons why customer service is important, techniques for delivering acceptable customer service, and preparing your staff for dealing with the…

Dealing with Difficult Callers

Dealing with Difficult Callers Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description It is important to provide the best customer service possible while dealing with all callers, even the difficult ones. Building trust with the caller and finding a way to calm them or de-escalate the situation can be a challenge.…

Building an Effective Team

Building an Effective Team Seminar Overview 8 Hours Continuing Education Approved: Massachusetts State 911 Grant Description The ability to simultaneously perform as an individual and together with your colleagues and employees in an effective team is key to attaining growth and success. Teamwork is important in order for an organization to accomplish your overall objectives…