United Communication Solutions PNG

Our Philosophy

United Communication Solutions was founded on the idea that public safety personnel need our support too. We are here to provide them professional and relevant training and services so they can better serve their communities.

Our Story

Our organization was founded in Massachusetts by Charles Goodwin, a training coordinator for a local police department, who recognized the need for better training and services for agencies across the country.

Our goal is to ensure your agency has the training and services it needs to better serve your community and customers.

To do that, we have developed courses on topics not covered by many other training organizations. We combine these relevant topics with strong research to provide dynamic presentations.

Additionally, we understand you have other needs to meet your goals. We provide consultations on training programs, policy development, and hiring practices to ensure you can continue your daily operations! We also offer Quality Assurance services and Facility Services through our trusted partners.

Meet Our Staff...


Charles Goodwin


Charles is a Training Coordinator and Supervisor for a 9-1-1 Communication Center in Central Massachusetts. He is certified in various elements of emergency communications, emergency management, and public safety. He holds a Bachelor of Science in Criminal Justice, a Master of Business specializing in Public Administration, and is a Ph.D Candidate in Psychology. He is a graduate of the CCM program offered by Fitch & Associates, the RPL program offered by APCO Intl., and the CMCP program offered by NENA.


Rachel Buck

Director of Educational Programs

Rachel has worked as an educator in the Massachusetts Public Schools for over seven years. She has collaborated with colleagues to tailor curriculum to meet students educational goals. Rachel is an effective communicator who meets the needs of her students and clients. She has a background in Applied Behavioral Analysis and uses its philosophies in her classroom. Rachel holds a Bachelor of Fine Arts with a major in Theatre from New England College.

We look forward to hearing from you...

We look forward to serving your agency. Please contact us for more information on our training and services or to request training brochure.